When a support customer breaks their site and then requests we fix it, it is billable time. We will waive the fees on the first time, but additional occurrences of logging in and breaking things are billable.
- 0 Users Found This Useful
Related Articles
Can I speak with someone on the phone?
We have a dedicated team of support techs monitoring our support system 24/7. All technical...
I think my site has been hacked, what do I do!?
Please send an email to support marked URGENT. We will dig into the issue ASAP. If the site is...
Do I need an SSL Certificate?
If you don’t have an SSL certificate, your website may still function as always, but it will be...
How many Support requests can I send?
You can send unlimited support requests. All technical requests are covered. Any non-technical...
What is your response time for a support request?
Initial response to a ticket is usually within the hour. Ticket resolution depends on the...
