Articles
Initial response to a ticket is usually within the hour. Ticket resolution depends on the...
Can I display video on my website?Yes, of course! Please signup for a YouTube or Vimeo account and upload your videos to one of...
Can I speak with someone on the phone?We have a dedicated team of support techs monitoring our support system 24/7. All technical...
Do I need an SSL Certificate?If you don’t have an SSL certificate, your website may still function as always, but it will be...
How can I get a backup of my website?If we host/support your website we take daily backups. If you would like a backup copy of your...
How do I update my Credit Card on file?You can always login to our support/billing portal and update your billing info. If you are...
How many Support requests can I send?You can send unlimited support requests. All technical requests are covered. Any non-technical...
I think my site has been hacked, what do I do!?Please send an email to support marked URGENT. We will dig into the issue ASAP. If the site is...
Is there a Contract with your service?Nope. You can cancel at any time with our monthly plan.
I’m concerned about website security. DoubleDome supports my website. Is my site secure?Our advanced cybersecurity solutions were designed to keep your data and your client’s data safe...
What if I broke something on my site?When a support customer breaks their site and then requests we fix it, it is billable time. We...
What’s the best size and format for images on my website?Please send a support ticket to support@doubledome.com so we can investigate. Please note any...
Who can I speak with regarding a billing question?Please send an email to billing@doubledome.com with details and someone will contact you ASAP.
